Privacy Policy

1. Introduction

British Sub ("we", "our", or "us") operates the website britishsub.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our services. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number (including WhatsApp number), and billing details provided when you place an order or contact us.
• Payment Information: Payment details are processed securely through third-party payment processors. We do not store your full credit card or bank details on our servers.
• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website. This data is collected automatically through cookies and analytics tools.
• Communication Data: Messages exchanged via WhatsApp, email, or any other support channel when you contact us for assistance.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your subscription orders
• Deliver your login credentials and setup instructions
• Provide customer support and technical assistance
• Send subscription renewal reminders and service updates
• Improve our website, services, and user experience
• Monitor website performance and detect security threats
• Comply with legal obligations where applicable

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may include essential cookies required for website functionality and analytics cookies to help us understand how visitors use our site. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

5. Third-Party Services

We may use third-party services for payment processing, analytics, and communication. These services have their own privacy policies and may collect information as described in their respective policies. Third-party services we may use include:

• Payment processors (Stripe or similar)
• Analytics platforms (such as Cloudflare Web Analytics)
• Communication tools (WhatsApp, email services)

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our website is secured with SSL/TLS encryption, and we use Cloudflare's security infrastructure including DDoS protection and web application firewall. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including providing our services, complying with legal obligations, and resolving disputes. When your data is no longer required, we will securely delete or anonymise it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your personal data
• The right to withdraw consent at any time
• The right to object to processing of your data

To exercise any of these rights, please contact us via WhatsApp or email.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us:

• WhatsApp: Message us directly via the WhatsApp button on our website
• Website: britishsub.com