Our commitment to your satisfaction — clear, fair, and hassle-free.
At British Sub, we stand behind the quality of our IPTV service. We want every customer to be completely satisfied with their subscription. If our service does not meet your expectations, we offer a straightforward refund process with no hidden conditions.
All plans come with a money-back guarantee. If you're not happy with the service, simply contact our support team within the eligible refund window and we'll process your refund — no questions asked.
Refunds may be considered under the following circumstances:
If you were charged incorrectly due to a billing error on our part, we will refund the overcharged amount promptly. Simply contact us with your payment details and we'll sort it out.
If you experience technical issues or service disruptions that cannot be resolved within a reasonable timeframe, and it significantly affects your ability to use our services, you may be eligible for a refund.
After we help you install the IPTV service, if it does not work or experiences buffering issues, you may request a refund. You will only be eligible for a refund if you followed our provided installation guide and faced issues we cannot fix, such as missing channels or persistent buffering.
Within 7 days of your purchase, you have the option to cancel your British Sub subscription if you are not satisfied. You will receive an 80% refund of the total amount due to taxes and payment processor fees.
Refunds will not be issued for subscription fees outside of the trial period unless exceptional circumstances apply. We always recommend reaching out to our 24/7 support team first — most issues can be resolved quickly.
The table below outlines the maximum refund window for each subscription plan:
| Subscription Plan | Refund Window | Status |
|---|---|---|
| 1 Month Plan | Within 7 days of purchase | ✓ Eligible |
| 3 Months Plan | Within 14 days of purchase | ✓ Eligible |
| 6 Months Plan | Within 14 days of purchase | ✓ Eligible |
| 12 Months Plan | Within 30 days of purchase | ✓ Eligible |
| Multi-Device Plans | Within 30 days of purchase | ✓ Eligible |
Requesting a refund is quick and simple:
Once your refund is approved, the funds will be returned to your original payment method. Processing times may vary depending on your payment provider:
While we aim to keep our refund process as open as possible, refunds may not be granted in the following situations:
British Sub provides digital streaming credentials only. We do not sell physical products. Once credentials are delivered, the service is considered activated. We encourage all customers to test the service thoroughly during the refund window to ensure full satisfaction.
If you're experiencing technical difficulties such as buffering, channel loading issues, or device compatibility problems, please contact our support team before requesting a refund. In most cases, our 24/7 technical support can resolve issues quickly and get you back to enjoying your subscription.
British Sub does not use automatic recurring payments. Your subscription will not renew automatically, and you will never be charged without your explicit consent. We will send you a friendly reminder via WhatsApp before your subscription expires, along with any available renewal offers.
We reserve the right to update this Refund Policy at any time. Any changes will be reflected on this page with an updated "Last updated" date. We recommend reviewing this policy periodically.
For refund requests or any questions about this policy, get in touch:
Our support team typically responds within minutes and is available 24/7.